Question 1

What is Labl.it?

Accepted Answer

Labl.it is a commercial kitchen label printer designed to keep you compliant, save time, and reduce waste. Whether you are labelling freshly prepped food or PPDS, it takes care of it all.

Question 2

How much does Labl.it cost?

Accepted Answer

Plans start from £28/month (annual) or £34/month (monthly), working out to as little as 92p a day. This includes the device, ongoing support, an infinite warranty (excluding accidental damage repairs and loss) with next-working-day replacements, and new features added monthly. Labels are sold separately at £1.95 per roll (exc. VAT).

Question 3

Is there a free trial?

Accepted Answer

Yes! Try Labl.it free for 14 days. If it's not right for your kitchen, no problem - we'll even arrange a free return with a prepaid label. But with 95% of our customers keeping their device after trial, we're almost certain you won't need it.

Question 4

What is Natasha's Law?

Accepted Answer

Natasha's Law came into force on 1 October 2021, requiring full ingredient and allergen labelling on all Prepacked for Direct Sale (PPDS) food in the UK. If your business prepares and pre-packs food for customers to pick up without asking, Natasha's Law applies to you.

Question 5

Is Labl.it compliant with Natasha's Law?

Accepted Answer

Yes. Sale labels (PPDS) are pre-loaded and designed to meet Natasha's Law requirements, automatically pulling in custom expiry dates, bolded/underlined allergens, custom fields like address or price, and barcodes for POS scanning.

Question 6

How does it help with compliance?

Accepted Answer

Every label is designed to meet EHO and Natasha's Law requirements - automatically pulling in saved prep dates, use-by, allergens (bolded and underlined), and batch numbers.

Question 7

What labels can Labl.it print?

Accepted Answer

Labl.it prints EHO prep labels and Natasha's Law (PPDS) ingredients labels. Include pricing, address, batch codes and barcodes - all customisable, all compliant.

Question 8

Will my device work without internet?

Accepted Answer

Yes, the device needs internet for initial setup and to sync data, but with our offline mode functionality you don't need a connection to print labels day-to-day.

Question 9

What is a PPDS label and what do I need to put on it?

Accepted Answer

A PPDS (Pre-Packed for Direct Sale) label is required under Natasha's Law for food made and packed on-site before being sold directly to customers. It must show the product name and a full ingredients list with the 14 major allergens emphasised (bold/underlined). General UK food law also requires that PPDS labels have best-before or use-by dates.

Question 10

Can I see a demo before I commit?

Accepted Answer

Definitely - book a free 15-minute online demo and discover how the Labl.it food label printer can help your business.

Question 11

Does Labl.it print PPDS and prep labels?

Accepted Answer

Yes. Labl.it prints both EHO-compliant prep labels and Natasha's Law (PPDS) labels, with customisable pricing, address, batch codes, and barcodes.

Question 12

What allergens do I need to highlight according to Natasha's Law?

Accepted Answer

The UK's 14 major allergens (celery, cereals containing gluten, crustaceans, eggs, fish, lupin, milk, molluscs, mustard, nuts, peanuts, sesame seeds, soya, sulphites). Labl.it also lets you add any other custom allergens beyond these 14 if you want to flag more.

Question 13

Is Labl.it suitable for all restaurant sizes?

Accepted Answer

Yes, Labl.it scales from single sites through to 50+ site enterprise groups, with tailored setups for each.

Question 14

How fast can I get set up?

Accepted Answer

Most commercial kitchens are up and running in minutes. You can upload your full prep list in seconds using our Menu Analyser tool, or start from scratch and add products as you go.

Question 15

How much time will it save my kitchen?

Accepted Answer

With up to 75% less admin time, most kitchens say the Labl.it food label printer pays for itself in labour savings alone.

Question 16

What is the back office and what are its main features?

Accepted Answer

It's Labl.it's centralised management platform, used to control products, expiry rules, allergens, and user permissions from one place. It's especially useful for multi-site teams keeping every kitchen consistent.

Question 17

How easy is it to upload my products into Labl.it?

Accepted Answer

Very easy! You can add products manually on the device as you go, or bulk import via the back office using a CSV/spreadsheet. There's also a menu analyser tool that scans your menu and automatically outputs ingredients, foods, and allergens (a team member just needs to review and approve before it's imported).

Question 18

Is Labl.it scalable for multiple locations?

Accepted Answer

Yes, Labl.it is best suited for multi-site and enterprise operations. Multi-site and enterprise plans include centralised templates, restrictable permissions and approvals, dedicated onboarding, and a multi-site trial option.

Question 19

Can I cancel my free trial without paying anything?

Accepted Answer

The trial is free for 14 days with free delivery and returns. You can return the device before the trial ends at no cost. If you decide to keep it, your paid subscription starts automatically.

Question 20

What reporting does Labl.it offer?

Accepted Answer

The back office generates a print log, expiry log, and wastage reports, giving you visibility on label volumes printed and stock wastage over time, and where applicable, across venues.

Question 21

How can Labl.it help with stock rotation?

Accepted Answer

The device tracks expiry automatically based on how food is stored (vacuum packed, cling filmed, frozen, etc.), taking the guesswork out of rotation and reducing reliance on staff memory.

Question 22

What happens if I have an issue with my device?

Accepted Answer

Active subscribers get an infinite warranty with next-working-day replacements (excludes accidental damage/loss), backed by a UK-based support team. Support is available 9am-5pm Monday to Friday, but outside of those hours you can speak to our livechat helper or leave us a message to pick up the next working day.

Question 23

What size labels can my Labl.it device print?

Accepted Answer

There are two label sizes: single height (40mm, 180 labels per roll) for prep and small ingredient labels, and double height (80mm, 90 labels per roll) for longer or more complex ingredient labels.

Question 24

How does Labl.it keep an audit trail?

Accepted Answer

The print log records every label printed and who printed it. The back office also keeps a history of label amendments, showing exactly what was changed and by whom.

Question 25

Can I select whether my label has a best-before or a use-by date?

Accepted Answer

Yes, staff select best-before or use-by at the time of print for PPDS labels.

Question 26

Does Labl.it do bulk printing?

Accepted Answer

Yes, you can print multiple products in one tap with the bulk print feature.

Question 27

How does the wastage reporting work?

Accepted Answer

When staff discard an item, they log a reason and the quantity being thrown away. You can also require a photo and notes to be attached, giving you a clear picture of what's being wasted and why.

Question 28

Can I manage multiple locations from one back office dashboard?

Accepted Answer

Yes, you can manage as many locations as you need to from the Labl.it back office. That's the core use of the Labl.it back office: centralised control across venues.

Question 29

How can I order labels?

Accepted Answer

You can order labels directly from the device, with instant on-device ordering, or through the back office.

Question 30

How can I export my reports?

Accepted Answer

To export a report, in the back office, simply click on the report and press export, you'll then be emailed a CSV file of the report.

Compliance without the complexity

Compliance without the complexity

Compliance without the complexity

Labl.it vs handwritten labels

Labl.it vs handwritten labels

Labl.it vs handwritten labels

Natasha's Law labels that keep your customers safe

Natasha's Law labels that keep your customers safe

Natasha's Law labels that keep your customers safe

What are Natasha's Law labels?

What are Natasha's Law labels?

What are Natasha's Law labels?

What must a PPDS label include?

What must a PPDS label include?

What must a PPDS label include?

Making Natasha's Law compliance simple

Making Natasha's Law compliance simple

Making Natasha's Law compliance simple

Why choose Labl.it for PPDS label printing?

Why choose Labl.it for PPDS label printing?

Why choose Labl.it for PPDS label printing?

Don't risk non-compliance

Don't risk non-compliance

Don't risk non-compliance

Still got questions?

Still got questions?

Still got questions?